All eligible products sold by The Game DR are covered by a 1-Year Warranty, commencing from the date the customer receives the product.

The warranty covers manufacturing defects and product faults that occur during normal and intended use.

If you experience a problem with your product, please contact The Game DR before attempting to repair, disassemble or modify the product.

Where a repair or replacement is not reasonably possible, another appropriate remedy may be offered in accordance with applicable consumer law.

The warranty does not cover faults or damage resulting from:

• Accidental or physical damage
• Misuse, abuse or negligence
• Water or liquid damage
• Unauthorised disassembly, modification or repair
• Use of non-original or incompatible accessories
• Failure to follow the manufacturer’s instructions
• Damage caused by external impact
• Normal cosmetic wear and tear
• Events outside reasonable control, including force majeure

This does not exclude or limit any rights available to consumers under applicable South African consumer law.

If you receive a product that is defective, damaged, incorrect or incomplete, please contact us as soon as possible.

We may request photographs or video of the product, packaging and issue to assist with our assessment.

Depending on the circumstances, we may arrange collection, provide return instructions or assist with another appropriate resolution.

If a product develops a problem after the 7-day return period, this does not automatically mean that you have no remedy.

Where the issue appears to be a manufacturing defect or quality-related fault, please contact us so that we can assess the product under our warranty and applicable South African consumer law.

Additional information, photographs, videos or other supporting information may be requested to assist with the assessment.

Where a warranty claim is approved, The Game DR will provide the customer with instructions regarding the return and applicable shipping arrangements.

Shipping responsibility may vary depending on the circumstances and whether the matter falls under our warranty or applicable consumer law.

Nothing in this policy is intended to exclude, restrict or limit any rights you may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African legislation.

Where applicable, statutory consumer rights apply in addition to the warranty benefits offered by The Game DR.