The Game DR respects the privacy of its customers and website visitors.

This Privacy Policy explains how The Game DR may collect, use, store and protect personal information when you visit www.thegamedr.co.za, create an account, contact us or place an order through the website.

The Game DR handles personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

• Business nameThe Game DR
• Company registration number2026 / 692138 / 07
• Physical address37 Eva Road, Fairleads, Benoni, Gauteng, 1512, South Africa
• Emailsales@thegamedr.co.za
• Websitewww.thegamedr.co.za

Depending on how you use the website, The Game DR may collect information such as:

• your name and surname;
• email address;
• telephone or mobile number;
• billing and delivery address;
• order and purchase information;
• account information if you create an account;
• communications you send to The Game DR;
• information supplied when requesting support, a return, refund or warranty assessment; and
• technical information associated with use of the website, such as device, browser, IP address and cookie-related information where applicable.

We aim to collect only information that is reasonably necessary for the purposes for which it is required.

Personal information may be collected when you:

• place an order;
• create or use an account;
• complete forms on the website;
• contact The Game DR;
• request customer support;
• make a return, refund or warranty enquiry; or
• otherwise interact with the website.

Certain technical information may also be collected automatically through normal website technologies and services.

The Game DR may use personal information where reasonably necessary to:

• process and manage orders;
• arrange delivery;
• communicate about an order or delivery;
• provide waybill or tracking information;
• provide customer support;
• manage returns, refunds and warranty matters;
• maintain customer accounts;
• process or facilitate payments;
• maintain, secure and improve the website;
• prevent or investigate suspected fraud, misuse or security issues;
• maintain appropriate business and transaction records; and
• comply with applicable legal and regulatory obligations.

Personal information will not be used in a manner incompatible with the purpose for which it was collected unless permitted or required by law.

When you place an order, The Game DR requires information necessary to process and deliver that order.

This may include your name, contact details, delivery address and relevant order information.

Information reasonably necessary to complete a delivery may be provided to service providers involved in the delivery process.

Only information reasonably necessary to perform the relevant service should be provided.

Payments may be processed through third-party payment service providers made available through the website.

Payment providers may collect and process information required to complete a transaction in accordance with their own security and privacy practices.

The Game DR does not claim in this Privacy Policy to store customers’ complete payment-card details.

The payment options available to customers are those presented at checkout.

The Game DR may use third-party service providers where reasonably necessary to operate the online store and provide services to customers.

These may include providers involved in:

• website hosting and technical operation;
• payment processing;
• order fulfilment and delivery;
• email and communications;
• website security; and
• other services necessary to operate the business.

Where personal information is provided to a service provider, it should be limited to information reasonably necessary for that provider to perform the relevant service.

Service providers may also process information in accordance with their own applicable privacy obligations and policies.

The website may use cookies and similar technologies required for the operation and functionality of the online store.

These technologies may, for example, assist with:

• maintaining shopping-cart functionality;
• remembering website or account sessions;
• supporting checkout and account functionality;
• website security; and
• understanding and maintaining website performance where applicable.

The cookies and technologies used on the website may change as website services are configured or updated.

Where required by applicable law, appropriate information or choices regarding non-essential cookies should be provided.

If you create a customer account, information associated with that account may be stored so that account and order-related functionality can be provided.

You are responsible for keeping your account login information confidential and for taking reasonable care when accessing your account.

If you believe your account has been accessed without permission, please contact The Game DR.

The Game DR may use the contact information supplied by you to communicate about:

• orders;
• payments;
• deliveries;
• tracking;
• customer-service enquiries;
• returns;
• refunds;
• warranty matters; and
• other communications reasonably connected with your interaction with The Game DR.

We will not state that customers are automatically subscribed to promotional marketing simply because they place an order.

If promotional marketing is introduced, it should be handled in accordance with applicable law and appropriate customer choices.

The Game DR may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including where information is required for order administration, customer support, warranty matters, business records or legal and regulatory obligations.

Information should not be retained for longer than necessary unless continued retention is permitted or required by law.

The Game DR takes reasonable measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet-based system can guarantee absolute security. However, reasonable administrative and technical measures should be maintained in relation to the nature of the information being processed.

Customers should also take reasonable care to protect their account credentials and devices.

Subject to applicable South African law, you may have rights relating to your personal information, including the right to:

• request information about personal information held about you;
• request access to personal information;
• request correction or updating of inaccurate information;
• request deletion or destruction of personal information where legally applicable;
• object to certain processing in circumstances provided by law; and
• raise a concern regarding the handling of your personal information.

Some information may need to be retained where required or permitted by law, even after a deletion request.

To make a privacy-related request, contact sales@thegamedr.co.za.

The Game DR does not intentionally seek to collect children’s personal information contrary to applicable law.

Where children’s personal information is involved, it will be handled in accordance with applicable South African legal requirements.

The website may contain links to websites or services operated by third parties.

The Game DR does not control the privacy practices of independent third-party websites. Customers should review the relevant third party’s privacy information where appropriate.

The Game DR may process, retain or disclose personal information where reasonably necessary to comply with applicable law, lawful requests, regulatory requirements or legal proceedings.

Nothing in this Privacy Policy is intended to limit rights available to data subjects under POPIA or other applicable South African law.

The Game DR may update this Privacy Policy when necessary to reflect changes to the website, business processes, service providers or applicable requirements.

The effective date shown at the top of this page identifies the current version.