We offer a 7-day return period for eligible products.

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided that:

• The product is in good condition
• The product has not been excessively used
• The product is complete with its accessories and included items
• The original packaging is retained where reasonably possible
• The product is in a condition suitable for resale

Please contact The Game DR before sending any product back.

Returns must not be sent to us without receiving return instructions first.

If you receive a product that is defective, damaged, incorrect or incomplete, please contact us as soon as possible.

We may request photographs or video of the product, packaging and issue to assist with our assessment.

Depending on the circumstances, we may arrange collection, provide return instructions or assist with another appropriate resolution.

If a product develops a problem after the 7-day return period, this does not automatically mean that you have no remedy.

Where the issue appears to be a manufacturing defect or quality-related fault, please contact us so that we can assess the product under our warranty and applicable South African consumer law.

Additional information, photographs, videos or other supporting information may be requested to assist with the assessment.

View our Warranty Policy

Where a refund is applicable, The Game DR will process the refund using the original payment method where reasonably possible.

The time required for a refund to reflect in the customer’s account may depend on the relevant payment provider or financial institution.

Where South African consumer law provides a specific remedy, the applicable statutory requirements will apply.

Where a return or warranty claim is approved, The Game DR will provide the customer with instructions regarding the return and applicable shipping arrangements.

Shipping responsibility may vary depending on the reason for the return and whether the matter falls under our return policy, warranty or applicable consumer law.

Nothing in this policy is intended to exclude, restrict or limit any rights you may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African legislation.

Where applicable, statutory consumer rights apply in addition to the return and refund benefits offered by The Game DR.